FAQs

1. What does Ivela offer?
Ivela offers a curated selection of perfumes, candles, watches, footwear, denim, makeup, nail care, haircare, skincare, and more—each chosen for quality, elegance, and style.

2. How can I contact customer support?
You can reach our customer support team by emailing us at help@ivela.online. We typically respond within 24–48 hours.

3. Do you ship internationally?
Currently, we only offer shipping within select regions. Please check our shipping policy at checkout or email us for specific inquiries.

4. How long will it take to receive my order?
Orders are typically processed within 1–3 business days. Delivery times vary based on your location and selected shipping method.

5. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this to monitor the delivery status.

6. What is your return policy?
We accept returns within 14 days of delivery for most items in unused, original condition. To start a return, contact us at help@ivela.online with your order number and reason for return.

7. What if I received a damaged or incorrect item?
We're sorry! Please email us immediately at help@ivela.online with photos of the product and packaging. We’ll resolve the issue promptly.

8. Can I modify or cancel my order?
If your order hasn’t been shipped yet, we may be able to modify or cancel it. Contact us as soon as possible at help@ivela.online.

9. Do you offer gift wrapping or special packaging?
Yes! We offer gift-ready packaging options at checkout for select items.

10. Do you offer discounts or promotions?
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